Driver and Escort Training

The course is appropriate for

  • Senior Management and Directors
  • Drivers
  • Escorts
  • Carers and attendants

The course is constructed in a modular design and consists of two one day modules, Theory and Practical, which do not have to be run on consecutive days.


First Module - Theory

Medical units including (but not limited to): -
Asthma, Autism, AD/HD, Diabetes, Epilepsy; Allergic reactions

Health and safety units (but not limited to):
Manual Handling, Accident and emergency procedures, Checking vehicle emergency equipment, Vehicle evacuations

General and Caring units (but not limited to):
Understanding the needs of passengers and carers, Communication, Challenging behaviour, Child protection


Second Module - Practical

Session 1 - First Aid
Session 2 - Passenger and Wheelchair restraint systems
Session 3 - Vehicle evacuations, Tail lifts, Vehicle emergency equipment checking 

Training Methods for both modules


Seminar using PowerPoint Presentations, Videos, Visual aids and Full course notes


Hands on training using Resuscitation manikins, First aid equipment, Wheelchair and Passenger restraint equipment, Fire fighting equipment, Minibuses/Coaches/Cars, Tail- lifts, Wheelchairs and emergency equipment.


Theory; normally 4-6 hours including breaks
Practical; normally 5-7 hours including breaks.

Training Scrutiny

  • Refresher training within 2 years of original Training Course

  • Regular Quality Assessments by all appropriate agencies to ensuring accuracy of information and maintenance of the integrity and effectiveness of the training.

  • Each course has its own Q.A. sheets for each trainee to complete providing confidentiality of the trainee and feedback for the Authority

  • Approved by NACT (National Association of Council Contract Transport)

  • Phoenix conforms fully to the Code of Practice as set out in the LAPTOP guide supported by the DfES under the guidance of NACT

  • Full certificate of successful training and entry onto the National Register of Trained Drivers and Escorts/Attendants maintained by NACT

  • Recommended by Zurich Municipal

  • Fully compliant with LAPTOP (Local Authority Passenger Transport Operating Procedures)

  • Approved by EDI, Edexcell for VRQ, Btec & NVQ training

  • Phoenix works closely with and is recommended by many National Organisations such as the NSPCC, British Epilepsy Association , National Asthma Campaign amongst others (now Epilepsy Action)